Terms and Conditions

What your Cost Not Included:

  • ·         Any meals as per quotation, alcoholic and non-alcoholic beverages.
  • ·         Any expenses of personal nature such as tips, gratuities, telephone bills, laundry etc.
  • ·         Entry fees, Guide, porter charges, travel Insurance and medi-claim
  • ·         Any unspecified, optional and suggested activities.
  • ·         Expenses incurred during the emergency situation or evacuation.
  • ·         Anything not mentioned under cost included items.


Special Note / How to Confirm / What need to carry:

  1. To confirm Package, we need all travelers exact Name, Date of Birth, Gender.
  2. Arrival & Departure Train / Flight details
  3. Your optional roaming mobile numbers. 
  4. All travelers ( including child ) must carry during tour: Original ID Address proof (PAN card not valid ), child school ID card, 04 to 06 Copy Passport size photos, photocopy of ID
  5. Transfer / Deposit 50 % payment for confirmation of Package. Balance 50% on arrival at Hotel.
  6. Check all hotels used in your tour before confirm. Please carry the print out of the email
  7. Clear your exact child age/policy before confirm. Child free till 04 Years. From 05 & above till 11 years child is cahrgable as per child policy. 12 years & above will count as adult cost. If any dispute arises for child age, you may ask to show ID proff of child (school ID Card). You have to pay direct Hotel by cash, if your child is 4+ years as per child policy.


Terms & conditions:

  1. Package confirmation subject to availability of rooms.
  2. Tour itinerary may be redesign subject to availability of Rooms.
  3. Clear your exact child age/policy before confirm. Child free till 04 Years. From 05 & above till 11 years child is cahrgable as per child policy. 12 years & above will count as adult cost. If any dispute arises for child age, you may ask to show ID proff of child (school ID Card). You have to pay direct Hotel by cash, if your child is 4+ years as per child policy.
  4. Any sightseeing / excursion / tour missed due to bad weather condition/road block/any uncertain calamities, no cash will refund / adjust in any manners.
  5. No refund will be made for any unused accommodation, missed meals, transportation segments, sightseeing tours or any other service. Such unused items are neither refundable nor exchangeable.
  6. Any cost arising due to natural calamities like, landslides, road blockage, political disturbances, etc (to be borne by the client, which is directly payable by cash on the spot.
  7. Room allocation is done by the hotel depending upon availability at the time of check-in in the category of room as specified on your confirmation voucher.
  8. No refund shall be claimed, if the services & amenities of hotel were not up to your expectations, it will be considered on case to case basis.
  9. As per local taxi union rules in Sikkim Darjeeling Sector, vehicle will provide on point to point basis.


Amendment Rules:

1.    Amendment of booked tour will be treated as Cancellation. However, minor amendments can be made on the payment of a communication charge, which will vary from case to case.
 

Our Cancelation charges/ policy as below:

  • 1.    15% on total package cost OR Rs.2000/- per head, (whichever is more), if cancel after confirmation.
  • 2.    30% on total package amount, if cancels 30 days to 15 Days before from the date of travel.
  • 3.    50% on total package amount, if cancel 15 days to 07 Days before from the date of travel
  • 4.    75% on total package amount, if cancel 07 days to 03 Days before from the date of travel
  • 5.    100% on total package amount / No Refund, if cancel within 03 days from date of travel / No show

 

Refund Rules:

  • 1.    Refund will be paid to the source through which the guest has booked. Any refund will take at least 15 days to process & will be sent to you by a/c payee cheque only.
  • 2.    NO REFUND WILL BE MADE AGAINST ANY UN UTILIZED SERVICES, WHAT SO EVER MAY BE THE REASON.

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